CODEX® Support
  • Welcome
  • CODEX® Instrument Manager (CIM)
    • Overview
    • User Instructions
      • Experiment
      • Maintenance
      • Transfer Data
      • Settings
    • Microscope Specific Settings
      • Microscope Requirements - Overview
      • Keyence BZ-X800 and BZ-X700
        • Requirements
        • BZ-X800 Image Acquisition Settings
          • Multi-Point (BZ-X800)
        • BZ-X700 Image Acquisition Settings
          • Multi-Point (BZ-X700)
        • Exposure steps
      • Leica DMi8
        • Image Acquisition Settings
      • Zeiss Axio Observer
        • Requirements
        • Image Acquisition Settings
      • Exposure Time Settings Considerations
      • Determination of Signal to Noise Ratio
    • Technical Notes
    • Installation
      • CIM Upgrades
  • CODEX® Processor
    • Overview
    • Installation
      • Install
      • Update
      • Version History
    • User Instructions
      • Quick Start
      • Processing Options
      • Segmentation Options
      • Image Analysis Report
    • Technical Notes
      • Expected Input
      • Expected Output
      • Cycle Alignment
      • Background Subtraction
      • Deconvolution
      • Extended Depth of Field
      • Shading Correction
      • Tile Registration
      • Segmentation & Spillover
      • t-SNE
      • FCS Format
    • Troubleshooting
  • CODEX® Multiplex Analysis Viewer (MAV)
    • Overview
    • Installation
      • System Requirements
      • CODEX® MAV - Download & Install
      • Release Notes
    • User Instructions
      • Quick Start
      • Open Experiment
      • Main Menu
      • Overlay Manager
      • Marker Picker
      • Region Image
      • History Panel
      • Save / Open Analysis
      • Clustering
      • Population Table
      • Cells
      • Marker Manager
      • Gating
      • Voronoi Diagram
      • Other Analysis Operations
    • Technical Notes
      • Algorithm Details
      • FCS Format
    • Public Datasets
    • Troubleshooting
  • Workflow Documents
    • CODEX and microscope setup
    • Reagents and staining
  • Appendix
    • End User License Agreement
    • Third-party Licenses
      • CIM
      • Processor
      • MAV
  • PhenoCycler Analysis
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  • MAV Logs and additional information
  • How do I update a FIJI plugin if it fails to update automatically?

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  1. CODEX® Multiplex Analysis Viewer (MAV)

Troubleshooting

PreviousPublic DatasetsNextCODEX and microscope setup

Last updated 4 years ago

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MAV Logs and additional information

When reporting a MAV application issue to support@akoyabio.com, we may request logs and additional information to help facilitate resolving the issue. Step-by-step instructions for retrieving logs and additional information (MAV version, FIJI/Java version, system information, etc) can be found in the following document:

By default, MAV logs are located here:

Windows OS: C:\Users\<username>\Codex\MAV logs

Mac OS: <user-home>/Codex

If log files are not present, MAV logging can be enabled by doing the following:

1) Run CODEX® MAV

2) From the menu bar, go to Tools -> Preferences

3) Ensure that File logging is checked and Verbosity level is set on Debug

How do I update a FIJI plugin if it fails to update automatically?

Indications that a plugin has failed to update in FIJI include error messages such as those shown below.

  1. After clicking Help -> Update you may see the following:

2. Delete the conflicting versions. Once the conflicting versions are deleted, Click OK.

3. Select "Apply changes" to update the software and then restart FIJI.

4. When FIJI restarts, you may still see an error message.

5. Click OK and close FIJI

6. In Windows Explorer, navigate to the FIJI-win64 folder and Open the "plugins" folder.

7. Delete the old version of the plugin and restart FIJI

8. Now, launch CODEX MAV as normal.

453KB
MAV troubleshooting - Information request.pdf
pdf
This indicates that your old plugin was not replaced with the new version.