Troubleshooting
For all issues, please contact support@akoyabio.com for additional support.
Processing computer seems to be malfunctioning.
CODEX® Processing computer purchased through Akoya is supplied and supported by Origin PC. Their warranty provides lifetime 24/7 U.S. based support and free labor, 1 year part replacement and 45 day shipping warranty. Please contact Origin PC support.
Processor does not open.
Check that Java 8 build 201 is installed in Add or Remove Programs.
If the processor was close recently, please try again in a few seconds. Releasing memory used by the processor can take a few seconds to complete.
No GPU is found or tile registration fails.
Check that CUDA Toolkit 9.2 is installed in Add or Remove Programs.
Check that a compatible GPU (e.g. NVIDIA RTX 2080) is detected in Windows Device Manager.
Memory problems may manifest as GPU errors. Windows Memory Diagnostics may detect such errors. Please contact Origin PC support.
Microvolution license is not found.
Check that a valid license file is located in the CODEX® Processor folder .
Check that the computer can reach the license server at licensing.microvolution.com.
Study cannot be loaded.
Root study folder should be selected.
Check that the input folder contains the following components:
Contiguous cycle-region folders named ‘cyc001_reg001’ containing images named ‘1_00001_Z001_CH1.tif’.
Experiment metadata (experiment.json).
Channel names (channelNames.txt).
Exposure times (exposure_times.txt).
Check that the metadata files were generated using the CIM Transfer feature.
Processing does not start or fails immediately.
Processor requires a formatted dataset with the components listed above.
Image files may be missing or corrupt, which can be checked using inputFileList.txt in the diagnostic output folder.
Processing does not produce stitched images.
Check that all necessary input image and metadata files are present.
Check that the Processing computer has enough memory to support the input dataset.
Processing produces uncropped stitched images.
Improper marker naming and missing exposure times will cause background subtraction to fail. Please check channelNames.txt for proper 'Blank' channels and exposure_times.txt for valid exposure times for all cycles.
Image artifacts are seen in stitched images or MAV.
This may be due to a number of reasons. Please contact CODEX® support.
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