Troubleshooting
- CODEX® Processing computer purchased through Akoya is supplied and supported by Origin PC. Their warranty provides lifetime 24/7 U.S. based support and free labor, 1 year part replacement and 45 day shipping warranty. Please contact Origin PC support.
- Check that Java 8 build 201 is installed in Add or Remove Programs.
- If the processor was close recently, please try again in a few seconds. Releasing memory used by the processor can take a few seconds to complete.
- Check that CUDA Toolkit 9.2 is installed in Add or Remove Programs.
- Check that a compatible GPU (e.g. NVIDIA RTX 2080) is detected in Windows Device Manager.
- Memory problems may manifest as GPU errors. Windows Memory Diagnostics may detect such errors. Please contact Origin PC support.
- Check that a valid license file is located in the CODEX® Processor folder .
- Check that the computer can reach the license server at licensing.microvolution.com.
- Root study folder should be selected.
- Check that the input folder contains the following components:
- Contiguous cycle-region folders named ‘cyc001_reg001’ containing images named ‘1_00001_Z001_CH1.tif’.
- Experiment metadata (experiment.json).
- Channel names (channelNames.txt).
- Exposure times (exposure_times.txt).
- Check that the metadata files were generated using the CIM Transfer feature.
- Processor requires a formatted dataset with the components listed above.
- Image files may be missing or corrupt, which can be checked using inputFileList.txt in the diagnostic output folder.
- Check that all necessary input image and metadata files are present.
- Check that the Processing computer has enough memory to support the input dataset.
- Improper marker naming and missing exposure times will cause background subtraction to fail. Please check channelNames.txt for proper 'Blank' channels and exposure_times.txt for valid exposure times for all cycles.
Last modified 3yr ago